Cognitive Contact Center (CCC)
The main barrier when providing quality customer service to clients lies in the tedious
interaction with the attention systems. Customers are more demanding than ever, so
they expect a fast, personalized and convenient service. Calls are still the main way of
contact in a company, although there is a new generation that prefers to communicate
with bots or digital agents, but all of them seek the same goal:
No waste of time.
Among its main characteristics we can say that it has a large data base of adaptable knowledge to train itself and thus provide effective responses improving daily operation. It translates voice to text through Google Speech and works with IBM Watson Technology.
Understands the natural language
Low abandonment rate
Manages Complex conversations
Handle multiple orders in a single call
Understanding of operation indicators
Some of the tasks of virtual agents
• Point of sale
• Credit check