Cognitive Contact Center (CCC)

The main barrier when providing quality customer service to clients lies in the tedious
interaction with the attention systems. Customers are more demanding than ever, so
they expect a fast, personalized and convenient service. Calls are still the main way of
contact in a company, although there is a new generation that prefers to communicate
with bots or digital agents, but all of them seek the same goal:
No waste of time.

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Cognitive IVR

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Understands the natural language

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Low abandonment rate

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Manages Complex conversations

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Handle multiple orders in a single call

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Understanding of operation indicators

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Extends self-management

Some of the tasks of virtual agents