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Towards a new Customer Care experience

There are no excuses, when we talk about customer service, we talk about a process that is controlled entirely within the organization. The better the user experience when interacting with our company, the biggest the chances of increasing sales, obtaining more loyalty from our customers and creating new leads. Asap Consulting, with its new CCC care software, seeks to help companies provide differentiating customer care experiences. CCC is a cognitive IVR that manages not only to shorten call times, but also to make exact call routing to agents. And it answers automatically to simple questions. Because it understands the natural language it allows the company to have advanced interactions with customers. Among its main characteristics we can say that it has a large database of adaptable knowledge to train itself and thus provide effective responses improving daily operation. It translate the voice into text through Google Speech and works with IBM Watson Technology. It is integrated with the back-end of the company to access customer information, either to use the information for the answers or to generate new contacts. If the goal is to generate customer care efficience, save costs and improve the userĀ“s experience, ASAP Consulting has the appropriate solution. More... read more

The Citizen Data Scientist Ally

Companies need immediate access to predictive analytics to optimize the decision making. They can`t afford the wait for data scientists to complete data analyzes, often outdated once delivered. They need automated algorithms that identify patterns without much human intervention or sophisticated technology. People who make use of these automated algorithms are called Citizen Data Scientists (CDS). Gartner defines CDS as the person who creates or generates models that make use of advanced diagnosis analytics. or its predictive capabilities, but that its main function is outside the field of analytics. These people know which questions to ask and the answers they need to do business. The main challenge is to find the technology that goes this change to be part of the digital transformation of the organization. DMWay is the software that uses predictive analytics for the simple construction of complex data models. It accelerates the process of information analysis by using learning algorithms that automate complex analytical processes. By using standard reports it facilitates business users to use data analytics.   More info about... read more